FAQ

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process.

I placed an order but I didn't receive a confirmation email, what's going on?

Kindly check your SPAM folder to see if your confirmation email was sent there or reach out to our customer service team at support@indestructibletoolbags.com

How long does shipping take?

We pack and ship out orders between 1-3 business days. We'll send you a tracking number to track your order once shipped. We're here 24/7 for any inquiries regarding your orders.

What is your return Policy?

No risk!

You have 30 days to know if your product suits you or not. If not, we will refund you.

I don't have a tracking number, when will I get it?

You will get a tracking number once your order has shipped and you will get an email when your order ships! 

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium products will meet or exceed your expectations but if you want to make a return - please contact our support team at support@indestructibletoolbags.com and we will respond within 24 hours to assist with the process.

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, MasterCard, American Express, PayPal plus more..

What if the item I ordered arrives broken or damaged?

We'll make it up to you if that happen. If you discover a flaw or fault in the item please contact us as soon as possible and we'll work it out with you. support@indestructibletoolbags.com

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.